Is booking through Skyscanner a reliable option for travel reservations?

Travel Destinations

By Kristy Tolley

What is Skyscanner?

Skyscanner is an online travel agency that helps travelers find and book flights, hotels, and rental cars at the best possible prices. The company was founded in 2001 in Edinburgh, Scotland, and has since grown to become one of the most popular travel search engines in the world, with over 100 million monthly users across the globe. Skyscanner is available in over 30 languages and operates in more than 200 countries, making it a truly global platform for travel booking.

Skyscanner’s Features and Benefits

Skyscanner offers a number of features and benefits that make it a popular choice for travelers looking to book their next trip. Some of the key features of Skyscanner include its powerful search engine, which allows users to compare prices and availability across multiple airlines and travel agencies. The platform also offers a range of filters and sorting options, making it easy to find the best flights and hotels based on your specific preferences and budget. Additionally, Skyscanner offers price alerts, which notify users when prices for their desired flights or hotels drop, as well as a mobile app for convenient on-the-go booking.

How Does Skyscanner Work?

Skyscanner works by aggregating flight and hotel prices from a wide range of airlines and travel agencies, and presenting them to users in an easy-to-use interface. Users can search for flights or hotels by entering their travel dates and destination, and Skyscanner will return a list of available options ranked by price. Users can then filter and sort the results based on factors like departure time, number of stops, and airline preference, before selecting the option that best suits their needs. Once a flight or hotel is selected, users will be redirected to the partner website to complete the booking process.

The Reliability of Skyscanner’s Search Results

Skyscanner is known for the reliability of its search results, which are based on real-time data from airlines and travel agencies. The platform uses advanced algorithms and machine learning to ensure that the prices and availability displayed to users are as accurate as possible. However, it’s worth noting that prices and availability are subject to change at any time, and users should always double-check the details before making a booking.

Skyscanner’s Partnerships with Airlines and Agencies

Skyscanner partners with a wide range of airlines and travel agencies to provide users with access to the best possible prices and options. The platform works with over 1,200 airlines and travel agencies worldwide, including major carriers like United, Delta, and Emirates, as well as budget airlines and regional carriers. Skyscanner’s partnerships allow users to compare prices and availability across a wide range of providers, giving them more options and flexibility when booking their travel.

Skyscanner’s Customer Service and Support

Skyscanner offers customer service and support through a variety of channels, including email, phone, and social media. The platform also has an extensive Help Center, which provides answers to frequently asked questions and troubleshooting tips for common issues. Skyscanner’s customer service team is available 24/7 to assist with any questions or concerns, and is known for its responsive and helpful approach.

User Reviews and Feedback on Skyscanner

Skyscanner has received generally positive reviews from users, with many praising the platform for its ease of use, wide range of options, and competitive pricing. Users have also noted the reliability of Skyscanner’s search results, as well as the helpfulness of its customer service team. However, some users have reported issues with cancelled or delayed flights, as well as difficulty with booking changes or refunds.

Skyscanner’s Payment and Refund Policies

Skyscanner’s payment and refund policies vary depending on the airline or travel agency partner used for the booking. In general, users can expect to pay for their booking at the time of purchase, either through a credit card or other accepted method. Refunds and cancellations are subject to the policies of the partner, with some offering free cancellations within a certain timeframe and others charging fees for changes or refunds.

Skyscanner’s Security and Data Privacy Measures

Skyscanner takes security and data privacy seriously, and has implemented a number of measures to protect user information. The platform uses SSL encryption to secure all transactions and user data, and adheres to strict data privacy policies in accordance with GDPR and other international regulations. Skyscanner also regularly updates its security protocols to ensure the highest level of protection for its users.

Skyscanner’s Price Alerts and Notifications

Skyscanner offers price alerts and notifications to help users find the best possible deals on flights and hotels. Users can set up alerts for specific routes or destinations, and will receive notifications when prices drop or when new deals become available. This feature is particularly useful for users who are flexible with their travel dates and are looking to save money on their bookings.

Skyscanner vs. Other Online Travel Agencies (OTAs)

Skyscanner is one of many online travel agencies available to users, and is often compared to other popular platforms like Expedia, Kayak, and While each platform has its own unique features and benefits, Skyscanner is known for its powerful search engine and wide range of options, as well as its user-friendly interface and helpful customer service. Additionally, Skyscanner’s focus on transparency and reliability has helped it stand out from the competition.

Conclusion: Is Skyscanner a Reliable Option for Travel Reservations?

Based on the features and benefits outlined above, Skyscanner is a reliable option for travelers looking to book their next trip. The platform’s powerful search engine, wide range of options, and helpful customer service make it a popular choice for users around the world. While some users have reported issues with cancelled or delayed flights, Skyscanner’s reliability and transparency when it comes to search results and pricing make it a trustworthy platform for travel reservations. Overall, Skyscanner is a great choice for anyone looking to save money and time on their next travel booking.

Photo of author

Kristy Tolley

Kristy Tolley, an accomplished editor at TravelAsker, boasts a rich background in travel content creation. Before TravelAsker, she led editorial efforts at Red Ventures Puerto Rico, shaping content for Platea English. Kristy's extensive two-decade career spans writing and editing travel topics, from destinations to road trips. Her passion for travel and storytelling inspire readers to embark on their own journeys.

Leave a Comment