Which is better, United Airlines or Continental Airlines?

Air Travel

By Kristy Tolley

Comparing United and Continental Airlines

When it comes to choosing an airline for your travel needs, the options can be overwhelming. Two popular airlines that often come up in this comparison are United Airlines and Continental Airlines. These airlines have a rich history and are known for their extensive route networks, in-flight services, baggage policies, loyalty programs, customer service, and safety records. In this article, we will compare United and Continental Airlines in various aspects to help you make an informed decision.

History and Legacy of United Airlines

United Airlines is one of the oldest airlines in the world, with a history dating back to 1926. It was originally known as Varney Air Lines and was later renamed to United Air Lines in 1931. United Airlines is known for its innovation in the airline industry, including being the first airline to introduce the Boeing 747 jumbo jet in 1970. United Airlines also played a significant role in the development of the air transportation industry in the United States by participating in the formation of the Civil Aeronautics Board (CAB) in 1938.

History and Legacy of Continental Airlines

Continental Airlines was founded in 1934 as Varney Speed Lines and was later renamed to Continental Airlines in 1937. The airline is known for its early adoption of jet aircraft, becoming the first airline in the United States to operate a scheduled jet service in 1958. Continental Airlines was also the first airline to introduce the Boeing 757 in 1983. The airline has had a turbulent history, including filing for bankruptcy twice, but it has always managed to bounce back and grow its route network and services. In 2010, Continental Airlines merged with United Airlines, creating the world’s largest airline at the time.

Fleet and Route Network Comparison

Both United Airlines and Continental Airlines had well-established fleets and route networks before their merger. United Airlines had a fleet of over 750 aircraft, while Continental Airlines had a fleet of over 375 aircraft. After the merger, the combined airline had a fleet of over 1,200 aircraft, making it the largest fleet in the world. The route network of the combined airline covered more than 370 destinations across the globe.

In-Flight Services: United vs. Continental

Both United Airlines and Continental Airlines offered a range of in-flight services to their passengers. United Airlines was known for its Economy Plus seating, which provided extra legroom and other amenities such as priority boarding and complimentary drinks. Continental Airlines offered a similar product called Economy Comfort. Both airlines also had in-flight entertainment systems that included movies, TV shows, and music. After the merger, the airline continued to offer these services and added new ones, such as improved Wi-Fi connectivity.

Baggage Policies: United vs. Continental

United Airlines and Continental Airlines had different baggage policies before the merger. United Airlines allowed passengers to check in one bag for free and charged for additional bags. Continental Airlines allowed passengers to check in two bags for free and charged for additional bags. After the merger, the baggage policy was unified, and passengers were allowed to check in one bag for free and charged for additional bags. However, the policy varied depending on the route and ticket type.

Loyalty Programs: United MileagePlus vs. Continental OnePass

Before the merger, both United Airlines and Continental Airlines had their loyalty programs, United MileagePlus and Continental OnePass, respectively. After the merger, the loyalty programs were combined, and passengers could earn and redeem miles on both airlines. The new loyalty program was called MileagePlus and provided passengers with more benefits, such as access to more lounges and priority boarding.

Customer Service and Reputation Comparison

Customer service and reputation are essential factors to consider when choosing an airline. Both United Airlines and Continental Airlines had mixed reputations before the merger, with some customers praising their services while others criticized them for poor customer service. After the merger, the combined airline made significant efforts to improve its customer service and reputation by investing in training programs and upgrading its facilities.

Safety Record: United vs. Continental

Both United Airlines and Continental Airlines have had good safety records over the years. However, United Airlines has had a few incidents that have affected its safety record, including the terrorist attacks on September 11, 2001. Continental Airlines has had a few incidents as well, including a crash in 2000 that killed 113 people. However, both airlines have implemented strict safety protocols and procedures to ensure the safety of their passengers and crew.

Pricing and Ticketing Options Comparison

Pricing and ticketing options can vary between airlines, and it’s essential to compare them before making a decision. Both United Airlines and Continental Airlines offered competitive pricing and various ticketing options before the merger. After the merger, the airline continued to offer competitive pricing and provided passengers with more ticketing options, such as bundled fares and flexible ticketing.

Merger and Integration of United and Continental

The merger of United Airlines and Continental Airlines was one of the most significant events in the airline industry. The merger created the world’s largest airline, which allowed the combined airline to provide better services and more extensive route networks to its passengers. The integration of the two airlines was a complex process, but the airline managed to complete it successfully and provided its passengers with a seamless travel experience.

Conclusion: Which Airline is Better?

Both United Airlines and Continental Airlines have their strengths and weaknesses, and it’s challenging to determine which one is better. After the merger, the combined airline has continued to provide excellent services and has become one of the most popular airlines in the world. Ultimately, the choice of airline depends on your travel needs, preferences, and budget. However, both United Airlines and Continental Airlines have proven to be reliable and safe airlines that offer a range of services to their passengers.

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Kristy Tolley

Kristy Tolley, an accomplished editor at TravelAsker, boasts a rich background in travel content creation. Before TravelAsker, she led editorial efforts at Red Ventures Puerto Rico, shaping content for Platea English. Kristy's extensive two-decade career spans writing and editing travel topics, from destinations to road trips. Her passion for travel and storytelling inspire readers to embark on their own journeys.

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