Hopper is a popular travel booking app that allows users to find the best deals on flights, hotels, and car rentals. While the app is user-friendly, there may be times when you need to contact Hopper customer service for assistance. In this article, we will guide you on how to contact Hopper customer service and the different methods you can use.
Step 1: Visit Hopper’s website
The first step to contacting Hopper customer service is to visit their website. Hopper’s website is accessible via https://www.hopper.com/. Once you’re on the website, you can proceed to the next step.
Step 2: Click on Help Center
On the Hopper website, you’ll find a Help Center tab at the bottom of the page. Click on it to access the Help Center.
Step 3: Browse through the FAQs
Before contacting customer service, it’s recommended to go through the frequently asked questions (FAQs) section of the Help Center. Hopper has an extensive FAQ section that covers a wide range of topics related to the app. You may find the answer to your question there.
Step 4: Contact Hopper customer service
If you can’t find the answer to your question in the FAQs, you can proceed to contact Hopper customer service.
Step 5: Choose your preferred method
Hopper offers three methods to contact customer service: email, live chat, and phone.
Method 1: Email Hopper customer service
To email Hopper customer service, click on the "Email Us" button on the Help Center page. You’ll be directed to a form where you can fill in your details and submit your query. Hopper aims to reply to all emails within 24 hours.
Method 2: Live chat with a representative
To live chat with a Hopper representative, click on the "Chat with Us" button on the Help Center page. You’ll be connected with a representative who will attend to your query in real-time.
Method 3: Call Hopper customer service
To call Hopper customer service, dial the number provided on the Help Center page. Hopper’s customer service is available 24/7.
Step 6: Provide necessary information
When contacting Hopper customer service, provide as much information as possible to assist the representative in addressing your query. This may include your booking reference number, email address, and a detailed description of your issue.
Step 7: Wait for a response
After submitting your query, wait for a response from Hopper customer service. Response times may vary depending on the method of contact and the complexity of your query.
In conclusion, contacting Hopper customer service is a straightforward process. By following the steps outlined in this article, you can be sure to get the assistance you need. Remember to provide as much information as possible to enable the representative to address your query effectively.